1. How do I shop at JagoInfra.com / JagoInfra.co.id?
It’s easy:

1. Select the infrastructure or technology product you want.

2. Click the button on the product page to add it to your shopping cart.

3. Open your cart via the cart icon in the top-right corner, then click “Checkout”.

4. Review your order, fill in the shipping details, choose your payment method, and click “Pay”.

5. Once confirmed, follow the payment instructions.

6. Track your order status in your Account page.

2. Are product information and prices always accurate?
We strive to keep all prices and information accurate. However, factors such as currency fluctuations, supplier pricing changes, or stock availability may affect pricing. We update information as quickly as possible before you place an order.

3. What about product warranties?
All products we sell come with an official warranty from the manufacturer or authorized distributor. Warranty periods vary by product and are stated in the product description.

4. What if the product I purchased is defective?
Bring the product, along with the sales invoice and warranty card, to the nearest official service center.
If you’re unsure of the service center location, contact us via Live Chat or WhatsApp on our website.

5. I can’t find the product I’m looking for.
We regularly update our product listings, but the infrastructure and tech market is vast. If you can’t find what you need, contact us via Live Chat or WhatsApp — our team can help source it for you.

6. Have other questions or technical issues?
Reach out to us anytime via Live Chat or WhatsApp on our website.

1. I’ve confirmed my payment, but my order hasn’t been processed yet.
We process orders as quickly as possible. If you don’t see any updates within 1×24 business hours, please contact us via Live Chat or WhatsApp.

2. Why does my total price change when paying with a credit card?
Credit card payments incur an administrative fee as per our payment service provider’s policy.

1. How will my order be shipped?
Orders are shipped using the delivery method you choose during checkout either via courier or our internal delivery team.

2. How are software licenses delivered?
License keys will be sent to the email address registered in your account. Please ensure it is correct and active.

3. What’s the estimated delivery time?

• Free delivery (selected Jakarta areas only): Usually 1–2 business days, depending on delivery queue.

• Courier/expedition delivery: Orders are handed over to the courier within 1–2 business days; the rest depends on the courier’s process.