{"id":415,"date":"2022-01-04T13:37:48","date_gmt":"2022-01-04T13:37:48","guid":{"rendered":"https:\/\/sapa.thembaydev.com\/demo-6\/?page_id=415"},"modified":"2025-08-09T15:40:36","modified_gmt":"2025-08-09T08:40:36","slug":"faqs","status":"publish","type":"page","link":"https:\/\/jagoinfra.co.id\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"415\" class=\"elementor elementor-415\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-595b1b35 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"595b1b35\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-64d83be3\" data-id=\"64d83be3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7d3b4fa9 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"7d3b4fa9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Jago Infra Technologies<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41fa8689 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"41fa8689\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;,&quot;_animation_delay&quot;:400}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions (FAQ)<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-43c96fa4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"43c96fa4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-58294f9b elementor-invisible\" data-id=\"58294f9b\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeInLeft&quot;,&quot;animation_delay&quot;:500}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-21e5a6ed elementor-widget elementor-widget-accordion\" data-id=\"21e5a6ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5681\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-5681\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"tb-icon tb-icon-minus-square\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"tb-icon tb-icon-plus-square\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">GENERAL<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5681\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-5681\"><p data-start=\"360\" data-end=\"431\"><strong data-start=\"360\" data-end=\"416\">1. How do I shop at JagoInfra.com \/ JagoInfra.co.id?<\/strong><br data-start=\"416\" data-end=\"419\" \/>It\u2019s easy:<\/p><ol data-start=\"432\" data-end=\"875\"><li data-start=\"432\" data-end=\"494\"><p data-start=\"435\" data-end=\"494\">Select the infrastructure or technology product you want.<\/p><\/li><li data-start=\"495\" data-end=\"573\"><p data-start=\"498\" data-end=\"573\">Click the button on the product page to add it to your <strong data-start=\"553\" data-end=\"570\">shopping cart<\/strong>.<\/p><\/li><li data-start=\"574\" data-end=\"663\"><p data-start=\"577\" data-end=\"663\">Open your cart via the cart icon in the top-right corner, then click <strong data-start=\"646\" data-end=\"660\">\u201cCheckout\u201d<\/strong>.<\/p><\/li><li data-start=\"664\" data-end=\"766\"><p data-start=\"667\" data-end=\"766\">Review your order, fill in the shipping details, choose your payment method, and click <strong data-start=\"754\" data-end=\"763\">\u201cPay\u201d<\/strong>.<\/p><\/li><li data-start=\"767\" data-end=\"820\"><p data-start=\"770\" data-end=\"820\">Once confirmed, follow the payment instructions.<\/p><\/li><li data-start=\"821\" data-end=\"875\"><p data-start=\"824\" data-end=\"875\">Track your order status in your <strong data-start=\"856\" data-end=\"867\">Account<\/strong> page.<\/p><\/li><\/ol><hr data-start=\"877\" data-end=\"880\" \/><p data-start=\"882\" data-end=\"1187\"><strong data-start=\"882\" data-end=\"940\">2. Are product information and prices always accurate?<\/strong><br data-start=\"940\" data-end=\"943\" \/>We strive to keep all prices and information accurate. However, factors such as currency fluctuations, supplier pricing changes, or stock availability may affect pricing. We update information as quickly as possible before you place an order.<\/p><hr data-start=\"1189\" data-end=\"1192\" \/><p data-start=\"1194\" data-end=\"1412\"><strong data-start=\"1194\" data-end=\"1231\">3. What about product warranties?<\/strong><br data-start=\"1231\" data-end=\"1234\" \/>All products we sell come with an official warranty from the manufacturer or authorized distributor. Warranty periods vary by product and are stated in the product description.<\/p><hr data-start=\"1414\" data-end=\"1417\" \/><p data-start=\"1419\" data-end=\"1702\"><strong data-start=\"1419\" data-end=\"1471\">4. What if the product I purchased is defective?<\/strong><br data-start=\"1471\" data-end=\"1474\" \/>Bring the product, along with the <strong data-start=\"1508\" data-end=\"1525\">sales invoice<\/strong> and <strong data-start=\"1530\" data-end=\"1547\">warranty card<\/strong>, to the nearest official service center.<br data-start=\"1588\" data-end=\"1591\" \/>If you\u2019re unsure of the service center location, contact us via <strong data-start=\"1655\" data-end=\"1668\">Live Chat<\/strong> or <strong data-start=\"1672\" data-end=\"1684\">WhatsApp<\/strong> on our website.<\/p><hr data-start=\"1704\" data-end=\"1707\" \/><p data-start=\"1709\" data-end=\"1968\"><strong data-start=\"1709\" data-end=\"1757\">5. I can\u2019t find the product I\u2019m looking for.<\/strong><br data-start=\"1757\" data-end=\"1760\" \/>We regularly update our product listings, but the infrastructure and tech market is vast. If you can\u2019t find what you need, contact us via <strong data-start=\"1898\" data-end=\"1911\">Live Chat<\/strong> or <strong data-start=\"1915\" data-end=\"1927\">WhatsApp<\/strong> \u2014 our team can help source it for you.<\/p><hr data-start=\"1970\" data-end=\"1973\" \/><p data-start=\"1975\" data-end=\"2101\"><strong data-start=\"1975\" data-end=\"2023\">6. Have other questions or technical issues?<\/strong><br data-start=\"2023\" data-end=\"2026\" \/>Reach out to us anytime via <strong data-start=\"2054\" data-end=\"2067\">Live Chat<\/strong> or <strong data-start=\"2071\" data-end=\"2083\">WhatsApp<\/strong> on our website.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5682\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-5682\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"tb-icon tb-icon-minus-square\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"tb-icon tb-icon-plus-square\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">PAYMENT<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5682\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-5682\"><p data-start=\"2126\" data-end=\"2359\"><strong data-start=\"2126\" data-end=\"2199\">1. I\u2019ve confirmed my payment, but my order hasn\u2019t been processed yet.<\/strong><br data-start=\"2199\" data-end=\"2202\" \/>We process orders as quickly as possible. If you don\u2019t see any updates within <strong data-start=\"2280\" data-end=\"2303\">1\u00d724 business hours<\/strong>, please contact us via <strong data-start=\"2327\" data-end=\"2340\">Live Chat<\/strong> or <strong data-start=\"2344\" data-end=\"2356\">WhatsApp<\/strong>.<\/p><hr data-start=\"2361\" data-end=\"2364\" \/><p data-start=\"2366\" data-end=\"2538\"><strong data-start=\"2366\" data-end=\"2435\">2. Why does my total price change when paying with a credit card?<\/strong><br data-start=\"2435\" data-end=\"2438\" \/>Credit card payments incur an <strong data-start=\"2468\" data-end=\"2490\">administrative fee<\/strong> as per our payment service provider\u2019s policy.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5683\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-5683\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"tb-icon tb-icon-minus-square\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"tb-icon tb-icon-plus-square\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">SHIPPING<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5683\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-5683\"><p data-start=\"2564\" data-end=\"2728\"><strong data-start=\"2564\" data-end=\"2600\">1. How will my order be shipped?<\/strong><br data-start=\"2600\" data-end=\"2603\" \/>Orders are shipped using the delivery method you choose during checkout either via courier or our internal delivery team.<\/p><hr data-start=\"2730\" data-end=\"2733\" \/><p data-start=\"2735\" data-end=\"2897\"><strong data-start=\"2735\" data-end=\"2778\">2. How are software licenses delivered?<\/strong><br data-start=\"2778\" data-end=\"2781\" \/>License keys will be sent to the email address registered in your account. Please ensure it is correct and active.<\/p><hr data-start=\"2899\" data-end=\"2902\" \/><p data-start=\"2904\" data-end=\"2948\"><strong data-start=\"2904\" data-end=\"2946\">3. What\u2019s the estimated delivery time?<\/strong><\/p><ul data-start=\"2949\" data-end=\"3201\"><li data-start=\"2949\" data-end=\"3057\"><p data-start=\"2951\" data-end=\"3057\"><strong data-start=\"2951\" data-end=\"2999\">Free delivery (selected Jakarta areas only):<\/strong> Usually 1\u20132 business days, depending on delivery queue.<\/p><\/li><li data-start=\"3058\" data-end=\"3201\"><p data-start=\"3060\" data-end=\"3201\"><strong data-start=\"3060\" data-end=\"3092\">Courier\/expedition delivery:<\/strong> Orders are handed over to the courier within 1\u20132 business days; the rest depends on the courier\u2019s process.<\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Jago Infra Technologies Frequently Asked Questions (FAQ) GENERAL 1. How do I shop at JagoInfra.com \/ JagoInfra.co.id?It\u2019s easy: Select the infrastructure or technology product you want. Click the button on the product page to add it to your shopping cart. Open your cart via the cart icon in the top-right corner, then click \u201cCheckout\u201d. Review &hellip; <a href=\"https:\/\/jagoinfra.co.id\/en\/faqs\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">FAQs<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-415","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jagoinfra.co.id\/en\/wp-json\/wp\/v2\/pages\/415","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jagoinfra.co.id\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jagoinfra.co.id\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/jagoinfra.co.id\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jagoinfra.co.id\/en\/wp-json\/wp\/v2\/comments?post=415"}],"version-history":[{"count":0,"href":"https:\/\/jagoinfra.co.id\/en\/wp-json\/wp\/v2\/pages\/415\/revisions"}],"wp:attachment":[{"href":"https:\/\/jagoinfra.co.id\/en\/wp-json\/wp\/v2\/media?parent=415"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}