{"id":7851,"date":"2022-01-04T13:37:48","date_gmt":"2022-01-04T06:37:48","guid":{"rendered":"http:\/\/jagoinfraaora2.local\/faqs\/"},"modified":"2025-08-10T05:07:39","modified_gmt":"2025-08-09T22:07:39","slug":"faqs","status":"publish","type":"page","link":"https:\/\/jagoinfra.co.id\/id\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7851\" class=\"elementor elementor-7851 elementor-415\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-595b1b35 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"595b1b35\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-64d83be3\" data-id=\"64d83be3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7d3b4fa9 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"7d3b4fa9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Jago Infra Technologies<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41fa8689 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"41fa8689\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;,&quot;_animation_delay&quot;:400}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions (FAQ)<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-43c96fa4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"43c96fa4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-58294f9b elementor-invisible\" data-id=\"58294f9b\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeInLeft&quot;,&quot;animation_delay&quot;:500}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-21e5a6ed elementor-widget elementor-widget-accordion\" data-id=\"21e5a6ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5681\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-5681\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"tb-icon tb-icon-minus-square\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"tb-icon tb-icon-plus-square\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">GENERAL<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5681\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-5681\"><p data-start=\"360\" data-end=\"431\"><strong data-start=\"360\" data-end=\"416\">1. Bagaimana cara berbelanja di JagoInfra.com \/ JagoInfra.co.id?<\/strong><br data-start=\"416\" data-end=\"419\">Caranya mudah:<\/p>\n<ol data-start=\"432\" data-end=\"875\">\n<li data-start=\"432\" data-end=\"494\">\n<p data-start=\"435\" data-end=\"494\">Pilih produk infrastruktur atau teknologi yang Anda inginkan.<\/p>\n<\/li>\n<li data-start=\"495\" data-end=\"573\">\n<p data-start=\"498\" data-end=\"573\">Klik tombol di halaman produk untuk menambahkannya ke <strong data-start=\"553\" data-end=\"570\">keranjang belanja<\/strong>.<\/p>\n<\/li>\n<li data-start=\"574\" data-end=\"663\">\n<p data-start=\"577\" data-end=\"663\">Buka keranjang Anda melalui ikon keranjang di pojok kanan atas, lalu klik <strong data-start=\"646\" data-end=\"660\">\u201cCheckout\u201d<\/strong>.<\/p>\n<\/li>\n<li data-start=\"664\" data-end=\"766\">\n<p data-start=\"667\" data-end=\"766\">Periksa pesanan Anda, isi detail pengiriman, pilih metode pembayaran, lalu klik <strong data-start=\"754\" data-end=\"763\">\u201cPembayaran\u201d<\/strong>.<\/p>\n<\/li>\n<li data-start=\"767\" data-end=\"820\">\n<p data-start=\"770\" data-end=\"820\">Setelah dikonfirmasi, ikuti petunjuk pembayaran.<\/p>\n<\/li>\n<li data-start=\"821\" data-end=\"875\">\n<p data-start=\"824\" data-end=\"875\">Lacak status pesanan Anda di halaman <strong data-start=\"856\" data-end=\"867\">Akun<\/strong>.<\/p>\n<\/li>\n<\/ol>\n<hr data-start=\"877\" data-end=\"880\">\n<p data-start=\"882\" data-end=\"1187\"><strong data-start=\"882\" data-end=\"940\">2. Apakah informasi produk dan harga selalu akurat?<\/strong><br data-start=\"940\" data-end=\"943\">Kami berupaya menjaga harga dan informasi produk selalu akurat. Namun, faktor seperti fluktuasi mata uang, perubahan harga dari pemasok, atau ketersediaan stok dapat memengaruhi harga. Kami akan memperbarui informasi secepat mungkin sebelum Anda melakukan pemesanan.  <\/p>\n<hr data-start=\"1189\" data-end=\"1192\">\n<p data-start=\"1194\" data-end=\"1412\"><strong data-start=\"1194\" data-end=\"1231\">3. Bagaimana dengan garansi produk?<\/strong><br data-start=\"1231\" data-end=\"1234\">Semua produk yang kami jual dilengkapi dengan garansi resmi dari pabrik atau distributor resmi. Masa garansi berbeda-beda untuk tiap produk dan tercantum di deskripsi produk. <\/p>\n<hr data-start=\"1414\" data-end=\"1417\">\n<p data-start=\"1419\" data-end=\"1702\"><strong data-start=\"1419\" data-end=\"1471\">4. Apa yang harus saya lakukan jika produk yang saya beli rusak?<\/strong><br data-start=\"1471\" data-end=\"1474\">Bawa produk beserta <strong data-start=\"1508\" data-end=\"1525\">sales invoice<\/strong> dan <strong data-start=\"1530\" data-end=\"1547\">kartu garansi<\/strong>, ke pusat layanan resmi terdekat.<br data-start=\"1588\" data-end=\"1591\">Jika Anda belum tahu lokasi pusat layanan, hubungi kami melalui <strong data-start=\"1655\" data-end=\"1668\">Live Chat<\/strong> atau <strong data-start=\"1672\" data-end=\"1684\">WhatsApp<\/strong> di website kami.<\/p>\n<hr data-start=\"1704\" data-end=\"1707\">\n<p data-start=\"1709\" data-end=\"1968\"><strong data-start=\"1709\" data-end=\"1757\">5. Saya tidak menemukan produk yang saya cari.<\/strong><br data-start=\"1757\" data-end=\"1760\">Kami rutin memperbarui daftar produk, tapi pasar infrastruktur dan teknologi sangat luas. Jika Anda tidak menemukan produk yang dibutuhkan, hubungi kami melalui <strong data-start=\"1898\" data-end=\"1911\">Live Chat<\/strong> atau <strong data-start=\"1915\" data-end=\"1927\">WhatsApp<\/strong> tim kami siap membantu mencarikan produk tersebut untuk Anda. <\/p>\n<hr data-start=\"1970\" data-end=\"1973\">\n<p data-start=\"1975\" data-end=\"2101\"><strong data-start=\"1975\" data-end=\"2023\">6. Ada pertanyaan lain atau masalah teknis?<\/strong><br data-start=\"2023\" data-end=\"2026\">Hubungi kami kapan saja lewat <strong data-start=\"2054\" data-end=\"2067\">Live Chat<\/strong> atau <strong data-start=\"2071\" data-end=\"2083\">WhatsApp<\/strong> di website kami.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5682\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-5682\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"tb-icon tb-icon-minus-square\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"tb-icon tb-icon-plus-square\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">PAYMENT<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5682\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-5682\"><p data-start=\"2126\" data-end=\"2359\"><strong data-start=\"2126\" data-end=\"2199\">1. Saya sudah konfirmasi pembayaran, tapi pesanan saya belum diproses.<\/strong><br data-start=\"2199\" data-end=\"2202\">Kami memproses pesanan secepat mungkin. Jika tidak ada pembaruan dalam <strong data-start=\"2280\" data-end=\"2303\">1\u00d724 jam kerja<\/strong>, silakan hubungi kami lewat <strong data-start=\"2327\" data-end=\"2340\">Live Chat <\/strong>atau <strong data-start=\"2344\" data-end=\"2356\">WhatsApp<\/strong>. <\/p>\n<hr data-start=\"2361\" data-end=\"2364\">\n<p data-start=\"2366\" data-end=\"2538\"><strong data-start=\"2366\" data-end=\"2435\">2. Kenapa total harga saya berubah saat bayar pakai kartu kredit?<\/strong><br data-start=\"2435\" data-end=\"2438\">Pembayaran kartu kredit dikenakan <strong data-start=\"2468\" data-end=\"2490\">biaya administrasi <\/strong>sesuai kebijakan penyedia layanan pembayaran kami.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5683\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-5683\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"tb-icon tb-icon-minus-square\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"tb-icon tb-icon-plus-square\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">SHIPPING<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5683\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-5683\"><p data-start=\"2564\" data-end=\"2728\"><strong data-start=\"2564\" data-end=\"2600\">1. Bagaimana pesanan saya akan dikirim?<\/strong><br data-start=\"2600\" data-end=\"2603\">Pesanan dikirim menggunakan metode pengiriman yang Anda pilih saat checkout, baik melalui kurir maupun tim pengiriman internal kami.<\/p>\n<hr data-start=\"2730\" data-end=\"2733\">\n<p data-start=\"2735\" data-end=\"2897\"><strong data-start=\"2735\" data-end=\"2778\">2. Bagaimana lisensi perangkat lunak dikirimkan?<\/strong><br data-start=\"2778\" data-end=\"2781\">Kunci lisensi akan dikirim ke alamat email yang terdaftar di akun Anda. Pastikan alamat email tersebut benar dan aktif.<\/p>\n<hr data-start=\"2899\" data-end=\"2902\">\n<p data-start=\"2904\" data-end=\"2948\"><strong data-start=\"2904\" data-end=\"2946\">3. Berapa estimasi waktu pengirimannya?<\/strong><\/p>\n<ul data-start=\"2949\" data-end=\"3201\">\n<li data-start=\"2949\" data-end=\"3057\">\n<p data-start=\"2951\" data-end=\"3057\"><strong data-start=\"2951\" data-end=\"2999\">Pengiriman gratis (hanya untuk area tertentu di Jakarta):<\/strong> Biasanya 1\u20132 hari kerja, tergantung antrean pengiriman.<\/p>\n<\/li>\n<li data-start=\"3058\" data-end=\"3201\">\n<p data-start=\"3060\" data-end=\"3201\"><strong data-start=\"3060\" data-end=\"3092\">Pengiriman kurir\/ekspedisi: <\/strong>Pesanan diserahkan ke kurir dalam 1\u20132 hari kerja; sisanya tergantung proses kurir.<\/p>\n<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Jago Infra Technologies Frequently Asked Questions (FAQ) GENERAL 1. Bagaimana cara berbelanja di JagoInfra.com \/ JagoInfra.co.id?Caranya mudah: Pilih produk infrastruktur atau teknologi yang Anda inginkan. Klik tombol di halaman produk untuk menambahkannya ke keranjang belanja. Buka keranjang Anda melalui ikon keranjang di pojok kanan atas, lalu klik \u201cCheckout\u201d. Periksa pesanan Anda, isi detail pengiriman, pilih &hellip; <a href=\"https:\/\/jagoinfra.co.id\/id\/faqs\/\" class=\"more-link\">Teruskan membaca <span class=\"screen-reader-text\">FAQs<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7851","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jagoinfra.co.id\/id\/wp-json\/wp\/v2\/pages\/7851","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jagoinfra.co.id\/id\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jagoinfra.co.id\/id\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/jagoinfra.co.id\/id\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jagoinfra.co.id\/id\/wp-json\/wp\/v2\/comments?post=7851"}],"version-history":[{"count":0,"href":"https:\/\/jagoinfra.co.id\/id\/wp-json\/wp\/v2\/pages\/7851\/revisions"}],"wp:attachment":[{"href":"https:\/\/jagoinfra.co.id\/id\/wp-json\/wp\/v2\/media?parent=7851"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}